Last updated: 14 October 2026

Thanks for shopping with Little Roam. This policy explains our shipping destinations, delivery estimates, tracking and support for delivery problems.

1. Free shipping

We deliver to the United States, Canada and the United Kingdom. Shipping is free on every order to these destinations, with no minimum order value.

2. Processing time

Orders are prepared and handed to the carrier within 1 to 3 business days after payment is confirmed. Business days exclude weekends and public holidays. Orders placed on a weekend or public holiday begin processing on the next business day.

If we cannot dispatch within this time, we will notify you before the stated dispatch deadline, give a revised estimate and explain your options. Where required by law, we will obtain your agreement to a delay or cancel the affected order and promptly refund you in full.

3. Delivery time

After dispatch, delivery usually takes 7 to 12 business days. This is in addition to the processing time above. Delivery estimates can vary with your location, the carrier, customs and public holidays.

If we learn that we cannot meet the expected delivery time, we will let you know and provide an updated estimate. Where applicable law requires it, you may agree to the revised delivery time or cancel for a refund. These estimates do not limit your legal rights when an order is late or not delivered.

4. Order tracking

When your order ships, we email you a tracking number and link. It can take up to 48 hours for the carrier to show the first tracking updates. If tracking remains inactive after that, contact us with your order number.

5. Customs, duties and taxes

Any taxes or duties collected at checkout will be shown there. If an import duty or tax is not included in the price or collected at checkout, you may need to pay it to the relevant authority or carrier, subject to applicable law. Charges depend on the destination and the rules that apply to your order. We do not set customs charges.

6. Shipping address

Please enter a complete and correct shipping address at checkout. If you spot a mistake, email us as soon as possible at support@littleroam.site. We can change an address only before the order ships.

An incorrect or incomplete address can cause delays or prevent delivery. If this happens, contact us so we can work with the carrier and explain the available options. Your statutory rights are unaffected.

7. Split shipments

Orders containing several items may arrive in separate packages and on different days. You will not pay extra shipping charges for this. Each package will have its own tracking link.

8. Delayed, lost or damaged packages

If tracking stops updating, your order takes longer than expected, or a package arrives damaged, email support@littleroam.site with your order number. For damage, photos of the item and packaging are helpful; please do not include photos of your child.

We will investigate with the carrier and keep you informed. If a package is confirmed lost or the item arrives damaged, we will offer a replacement, subject to availability, or a full refund, according to your preference and legal rights, at no extra cost to you. We may provide instructions for returning a damaged item at our cost. Our Refund and Return Policy explains the process.

9. Contact us

Little Roam, operated by Riverstone Commerce
904 Park Cir, Sun Prairie, Wisconsin 53590, United States
Email: support@littleroam.site

We reply Monday to Friday, usually within 1 to 2 business days. Please include your order number.