Last updated: 14 October 2026

Sometimes a size does not fit or you change your mind. This policy explains how to return Little Roam clothing, who pays for return shipping and how refunds work.

1. The short version

• Wrong fit or change of mind: request a return within 30 days of receipt. Clothing should be unwashed and unworn beyond trying it on to check the fit. We pay the return shipping.
• Damaged, faulty or wrong item: contact us so we can arrange a replacement, subject to availability, or a full refund according to your preference and legal rights, at our cost.
• Your legal rights: this policy adds to your statutory rights and does not replace or limit them.

2. Return window

You have 30 days from the day you receive your item to request a return. Contacting us within that period is enough to start the return; we do not require the returned parcel to reach us within those same 30 days. We will send you the return address and shipping instructions.

Change-of-mind requests made after 30 days may fall outside this voluntary policy, but any longer rights available under consumer law still apply, including rights relating to faulty goods.

3. Condition for change-of-mind returns

Please return the clothing:

• unwashed and unworn, except for trying it on to check the size and fit;
• clean and without stains, damage or alterations caused after delivery;
• complete, including any pieces supplied as part of a set;
• with the tags still attached whenever possible.

Original packaging is preferred, but missing packaging alone will not remove your legal rights or automatically prevent a refund. Please pack the item securely for its return journey.

We cover return shipping for eligible returns. If an item has been worn beyond trying it on, washed or altered, it may not qualify for a voluntary change-of-mind return. This does not remove any right you have to return an item because it is faulty, damaged or not as described.

4. Sizing

Our clothing is selected for children approximately 2 to 8 years old. Age labels are a guide, and fit can vary between styles. Check the size information on each product page before ordering. If the fit is not right, you can request a return under the 30-day policy above.

5. Damaged, faulty or wrong items

If your item arrives damaged, has faulty stitching, is missing a piece from a set, is the wrong size or colour compared with your order, or is not what you ordered, email support@littleroam.site as soon as you notice the problem. Please aim to report delivery problems within 30 days of receipt, but this does not limit any longer statutory rights or claims for faults discovered later.

Include your order number and, where possible, a photo or short video of the item and the problem. Photos of the packaging can help with delivery damage. Please do not send photos or videos of your child.

We will offer a replacement, subject to availability, or a full refund, according to your preference and legal rights, at no cost to you. A return may be needed; if so, we will provide the correct address and cover the return shipping. Wearing or washing an item does not automatically exclude a claim for a hidden fault or other statutory remedy.

6. Colour and normal wear

Screens can display colour differently, so a small difference in shade does not necessarily mean an item is faulty. If the garment is clearly not the colour you ordered or differs materially from its description, contact us under section 5. You can also use the change-of-mind return policy where applicable.

Ordinary wear over time and damage caused by misuse are different from a manufacturing fault. Follow the care instructions supplied with the garment. We will assess reported problems individually; a defect is not automatically excluded because it appeared after use or washing.

7. How to start a return

1. Email support@littleroam.site with your order number and the item you want to return. For a statutory cancellation, a clear statement that you wish to cancel is sufficient.
2. We will reply with the return address and prepaid return shipping instructions, normally within 1 to 2 business days, Monday to Friday.
3. Pack the clothing securely and follow the shipping instructions. Keep the proof of posting until your refund is complete.

Our business address is not a returns address. Please contact us before posting a return so we can direct it correctly. Contacting us is an administrative step; your statutory cancellation and consumer rights do not depend on our approval or authorisation.

8. Refunds

When your return arrives, we will inspect it and email you the outcome. Approved refunds are issued to your original payment method within 5 business days of inspection. Your bank or payment provider may take additional time to show the funds in your account. Any shorter legal deadline takes priority.

Shipping on your order is free, so there are no outbound shipping charges to deduct. We will not make a deduction simply because original packaging is missing. Any refusal or deduction must be permitted by applicable law; statutory returns may only be reduced for handling beyond what is reasonably necessary to examine the item where the law allows it. Section 11 sets out the timing for UK statutory cancellations.

9. Exchanges

For a different size or colour, return the original item for a refund and place a new order for the item you want. Availability may change. For faulty or incorrect goods, contact us first so we can arrange a replacement or refund under section 5.

10. Cancelling an order

If you want to cancel, email us as soon as possible. We can cancel and refund an order in full before it ships. Once it has shipped, we will explain the return process. Dispatch does not remove any statutory right to cancel, including the UK right described below.

11. Your legal rights and UK cancellations

This policy does not affect your statutory consumer rights in the United States, Canada or the United Kingdom. You may have additional rights if an item is faulty, not as described or not delivered.

If you are a consumer in the United Kingdom, you may cancel an eligible online order without giving a reason by notifying us within 14 days after receiving the goods. If an order for several goods is delivered separately, this period runs from receipt of the last item. You then have 14 days after notifying us to send the goods back. Our voluntary 30-day return window provides additional time and does not reduce this statutory right.

For a UK statutory cancellation involving returned goods, we will refund you within 14 days after we receive the goods or you provide evidence that you sent them back, whichever happens first. We may deduct only a loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, and only where the law permits. Trying on clothing to check its fit is allowed. We cover the return shipping under our policy.

12. Contact us

Little Roam, operated by Riverstone Commerce
904 Park Cir, Sun Prairie, Wisconsin 53590, United States
Email: support@littleroam.site

Please include your order number. This business address is not the returns address; we will provide the correct address when you contact us.